Working or volunteering in the NHS, social care or similar voluntary sector organisations can be demanding. If things feel tough, whether that is at work or home, you don't have to deal with it on your own.
The North East and North Cumbria staff wellbeing hub offers free, confidential support for anyone working in health or social care across our region.
The hub provides quick access to one‑to‑one support from an experienced mental health professional, along with up to three short follow-up sessions if needed. It can also help you find other services if you need longer-term support. You can talk about anything affecting your wellbeing, from stress and burnout to personal challenges.
Using the hub is simple and flexible. You can refer yourself and your employer will not be informed. Most appointments are carried out by phone or video, making it easier to fit around work and home life and you will usually hear back within a working day.
To access support, you can complete the online form, email hubstheword@cntw.nhs.uk, or call 0191 223 2030. Appointments will be arranged at a time that suits you.
What the hub offers
The hub gives you quick access to support from trained professionals:
- Talk to a mental health professional – you’ll get a one‑to‑one appointment to discuss what’s going on
- Short-term support sessions – usually up to three follow-up sessions after your first appointment
- Signposting to other services – if you need more or longer-term help, they guide you to the right place
This support is designed to be quick, compassionate, and easy to access, often with fast appointments and no long waiting lists
How it works
- You can self-refer
- It’s confidential, meaning your employer isn’t informed
- Most appointments are done by phone or video, so it’s flexible around your work
- The team aims to get back to you within one working day
What kind of support it covers
The hub can help with a wide range of issues, including:
- Stress or burnout
- Anxiety or low mood
- Work pressures
- Personal or home-related challenges
It also connects you with wider support options if needed, such as therapy or specialist services. |